Mighty Mix Dog Food – Return / Refund Policy
This Return / Refund Policy was last updated on 13th February 2025
The Mighty Mix Dog Food Team are here to help you with Product returns, please see below the details relevant to your type of return.
Mighty Mix Dog Food – Return / Refund Policy:
If you find that the Product just isn't right - possibly you made a mistake when purchasing, you've changed your mind, or the fit isn't right for your dog(s) you have up to 30 days to return the Product. With cases like this you'll need to pay the courier cost of returning the Product to your local franchisee;
Click on the link to be directed to the Franchisee Page on the Mighty Mix website.
If you would like to drop off direct to your local franchisee please call them to make the necessary arrangments.
Please ensure the returning Product is in unused condition, not expired and in the original packaging with tags still attached and don't forget to include your order number and contact details. All returns are assessed before a credit or refund is approved or declined and the team will update you regarding the outcome.
There are no refunds on delivery charges unless the item is a fault of Mighty Mix Dog Food and you are eligible for a refund. If your Product is damaged in transit, we will replace the item and deliver it at no additional cost.
Incorrect Order Received:
If we've made a mistake and deliver you something in error we will of course take care of the logistics and associated cost - please let your franchisee know as soon as you receive an incorrect delivery.
Palatability:
Should our product not agree with your dog for any reason, including:
Gastro Upsets
Health Changes
Please get in touch with us as soon as possible. For streamlining purposes, please have photos of the following”
batch/expiry date
food inside the bag
photo of the front/back of the bag
Your order number
Then submit a request through your local franchisee. Their contact information is on this link.
If you are having trouble integrating new foods into their diet, please get in touch with your local franchisee for advice regarding feeding and transitioning.
Faulty Product
If a Product you purchased from Mighty Mix Dog Food is faulty, we are committed to meeting our obligations under the Consumer Guarantees Act 1993 (CGA).
The legislation outlines the guarantees and rights of both the seller and consumer for products sold.
Under the CGA, products sold by us must be safe, of acceptable quality, fit for the purpose they have been purchased for, match the description given, and match the sample or demonstration model.
The CGA guarantees are in addition to any other warranty offer(s) provided by the manufacturer, or insurance provider (if applicable); and
The CGA does not apply where the Product has been misused, or broken.
Minor Fault:
Should the fault be deemed minor and can be remedied within a reasonable period, Mighty Mix Dog Food will replace the Product with an identical Product. If we cannot arrange a replacement in a reasonable period, then Mighty Mix Dog Food will provide a full refund.
Major Fault:
Should the Product not be able to be remedied (multiple failures) you may either choose a replacement of identical Product or a full refund.
For any of the above queries, feel free to get in touch with our team. We will endeavour to do our best to help you find a solution.
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